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Returns Policy

You may return most new, unopened items within 2 days of delivery for an exchange. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your replacement item within four weeks of giving your package to the return shipper, however, in many cases you will receive it more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your replacement once we receive it (3 to 5 business days), and the time it takes to process.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail or phone of your status.

Shipping

We can ship countrywide. Note that for destinations outside Nairobi you will have to pay before hand.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

In the event of a shipping delay we will notify you using the number you used on checkout.